This Privacy Policy explains how we collect, use and protect personal information when you use services at Red Queen. We take user privacy seriously and set out below the types of data we handle, how we use it and the choices available to you as a visitor or account holder.
We collect a range of information to operate our service securely and to provide account features. Data falls into three main categories described below.
Personal data includes information you provide when registering or contacting us, such as your name, date of birth, email address, postal address and phone number. It also covers identity documents you provide for verification, billing details and correspondence with our support team.
Technical data is generated automatically when you use the site and includes IP address, device type, browser, operating system, connection times and pages viewed. We also collect basic location data derived from your IP address for fraud prevention and localisation.
Transactional data covers account activity and payment information needed to process deposits and withdrawals, record game activity and maintain account history. This includes timestamps, transaction amounts and method identifiers.
We use data to register and manage your account, process transactions, confirm identity, detect and prevent fraud, provide customer support and comply with legal obligations. We may also use aggregated or anonymised data for analytics and service improvement.
We maintain administrative, technical and physical safeguards to protect personal data from unauthorised access and accidental loss. These measures include access controls, encryption for data in transit and at rest, and regular security reviews. Access to personal data is limited to staff and third parties who need it to perform services.
We use cookies and similar technologies to remember preferences, provide personalised content, analyse site usage and support security checks. You can manage cookie settings through your browser or by using any available preference tools on the site, though restricting cookies may affect functionality.
You have rights to access the personal information we hold about you and to request correction or deletion where applicable. You may also object to or restrict certain processing, and you can request a copy of your personal data in a commonly used format when portability applies.
To review, update or delete your personal data, contact our privacy team at [email protected]. We will respond to requests in line with applicable data protection standards and may retain limited information where required by law or to protect against fraud.
We may share data with service providers who support operations, such as payment processors, identity verification suppliers and technical hosts. We require such providers to process data only on our instructions and to maintain adequate security. We do not sell personal data to third parties.
We may update this policy from time to time. Changes will be posted on the site with the date of the latest revision. If you have questions about this policy or our practices, contact [email protected] and quote RedQueen in your message for faster handling.
