Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can get in touch through email, phone or the site contact form for quick assistance. We handle account, payment and bonus enquiries, including password resets and document uploads, and will aim to respond promptly during published working hours. Use the contact form to upload documents and to track ticket progress.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, payment and bonus enquiries; attach documents to speed resolution) |
| General enquiries | [email protected] (for general questions and feedback; non-urgent enquiries) |
| Affiliate enquiries | [email protected] (partner, marketing and commission enquiries) |
| Phone | +44 20 7946 0821 (UK lines for immediate assistance) |
| Working hours | Mon-Fri, 09:00-18:00 (responses during office hours) |
Email is the preferred contact method for detailed enquiries, account issues or any request needing documents. Please send mail to [email protected] with a clear subject line, a concise description and up-to-date contact details to avoid delays. If you’re providing ID or bank statements, mention your account reference in the message so the team can handle your enquiry promptly.
Our support team aims to respond promptly to all enquiries. Most questions are answered within one business day, while more complex cases - such as account verification or payment investigations - may take longer depending on their nature and the checks required. We will keep you updated and provide an estimated timescale where possible.
We welcome your feedback, suggestions and ideas to help improve the site. Please share anything from bug reports and feature requests to design or content suggestions. All submissions are read carefully by our team and used to shape updates, fix issues and improve the user experience. Your input really helps us make the site clearer, faster and more useful for everyone.
