At Red Queen we are committed to safer gambling and to supporting players who want to keep their play controlled and enjoyable. We apply clear safeguards, offer practical account controls and work to make it easy for customers to take a break or get help whenever they need it.
We put player safety first by promoting responsible play, using age verification and identity checks where required, and by making information about safer gambling readily available. Our approach is simple: provide clear choices, make limits easy to set, and respond quickly to requests for account changes.
We provide a range of tools to help manage play. These include adjustable deposit and loss limits, session time reminders, temporary account time-outs and permanent self-exclusion. Players can change most controls in their account area, and we will assist with any adjustments that require verification.
Deposit limits let you control how much you add to your account over a chosen period. You can set daily, weekly or monthly limits and reduce them at any time. Changes that increase a limit may be subject to a cooling-off period to help prevent impulsive decisions.
Loss limits allow you to cap net losses for a defined period. Setting a loss limit helps keep play within your budget and gives a clear boundary to how much you can spend. We recommend reviewing and adjusting limits regularly to suit your circumstances.
Session timers and reality checks can remind you how long you have been playing. If you need an extended break, use our account time-out feature to block access for a set period. For longer-term protection, consider self-exclusion to close your account for several months or longer.
If you feel you need to stop gambling for an extended time, self-exclusion is a stronger option. Requesting self-exclusion will restrict access to your account and prevent log-in for the chosen period. Contact our support team to start the process and for help with any follow-up steps.
Warning signs include regularly chasing losses, changing your limits often, hiding play from others, neglecting responsibilities and using gambling to cope with stress. Noticing these signs early helps you take action before problems escalate.
Set realistic limits, stick to a budget, take regular breaks and avoid gambling when upset or under the influence. Use deposit and loss limits, enable session reminders and review your play history regularly to spot patterns.
If you need additional support, professional organisations can offer confidential advice and counselling. For immediate guidance, please contact recognised UK charities and helplines that specialise in safer gambling. If you prefer, reach out to RedQueen support and we will help you find the right local service.
