These Terms and Conditions set out the rules for using the Red Queen platform and explain the relationship between the site operator and users. We describe account responsibilities, eligibility, acceptable use, promotions, payments and how disputes and updates are handled. By using the site you accept these terms and any policies referenced within them.
Account holders must provide accurate personal details and keep login credentials secure. You are responsible for all activity that occurs under your account and must notify us immediately if you suspect unauthorised access. We may ask for identity documents, proof of address or payment evidence to verify your account prior to processing withdrawals or resolving disputes.
Accounts may be suspended, limited or closed where we reasonably suspect fraud, money laundering, abuse of promotions or a breach of these terms. We do not accept transfers of accounts between individuals and accounts must not be shared.
Access to our services is restricted to persons of legal gambling age in their jurisdiction. If you are located in the United Kingdom you must be at least 18 years old. You must comply with local laws where you are located and not attempt to access the platform from regions where use would be prohibited.
Users must not attempt to manipulate games, use automated tools or scripts, collude with other players, or otherwise act in a way that disrupts fair play. Chargebacks, disputed card payments and attempts to bypass geographical restrictions are prohibited. We reserve the right to take action against activity that we consider abusive or fraudulent.
Promotions and bonuses are subject to specific terms, which will be published alongside each offer. In general, bonuses may require wagering, have expiry periods, and are subject to verification checks before any winnings are released. We reserve the right to withhold, reclaim or cancel bonus funds where we reasonably suspect abuse, error or a breach of the promotion terms.
Accepted payment methods and any limits are shown in the cashier. We may require identity and source-of-funds checks before accepting deposits or approving withdrawals. Third-party payment instruments are not permitted and any deposit refunds will be processed to the original payer where possible.
Withdrawal requests may be subject to security checks and pending holds while we complete verification. Processing times vary by method and can be affected by regulatory requirements and third-party providers; we will not be liable for delays outside our reasonable control.
If you have a complaint please contact customer support with full details and any supporting evidence. We will investigate and aim to resolve issues promptly. Where complaints cannot be resolved directly we will explain escalation options and the steps available to both parties.
We may update these terms from time to time. Updated terms will be posted on-site and, where appropriate, notified to you by email or account message. Continued use of RedQueen following publication of changes constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.
